Second hand car complaints have fallen, say Essex County Council

12:05 03 January 2014

Archant

Complaints about second hand car dealers in Essex have reduced dramatically, according to Essex County Council (ECC).

The authority attributed the fall to a project run by its Trading Standards team.

It targets the most complained about car dealers in Essex and helps them to raise their standards for the benefit of consumers.

Trading Standards officers do this by working closely with the dealers to ensure they understand the consequences of unacceptable level of complaints. The team gives them advice, guidance and reviews their procedures.

The project has seen a 43 per cent decrease in complaints regarding the most complained about dealers. Those who do not follow Trading Standards advice and guidance can be subject to enforcement action.

Essex county councillor, Roger Walters, cabinet Member responsible for Trading Standards, said: “It is a simple approach but one which is working well. We talk them through the safety risks and explain the consequences of continuing to trade in the way they have been.

“This is often enough to get them to change their ways without us going down the legal route. But the team is clear we will take enforcement action if the trader doesn’t raise its game.”

ECC has said residents should make the following checks before agreeing to buy a second hand car:

• Check on direct.gov.uk to ensure that the mileage of the vehicle is accurate and if any faults that were found on MOT or any advisory notes were noted;

• Check on the HPI or Experian sites (this is chargeable) to ensure that the vehicle has not been stolen, involved in a serious accident, written off or has outstanding finance; and

• Check the details on the V5c form to ensure it has the same number as the chassis number or VIN (Vehicle identification number).

The authority also has a ‘Don’t Be Taken For A Ride’ checklist that can be downloaded from essex.gov.uk/tradingstandards

0 comments

Yesterday, 13:10

Intimidating and nuisance behaviour in the centre of Great Dunmow is set to be tackled as authorities lobby together to put an end to the problem.

Tue, 11:27

The start of an expanded winter flying schedule saw passenger numbers at Stansted Airport climb by more than a quarter last month.

Mon, 16:14
Police are looking to trace a man said to be acting suspiciously in Takeley last Tuesday (December 9).

Police are appealing for assistance in tracing a man they want to speak to after he was said to be seen acting suspiciously in an Uttlesford village.

Mon, 11:14
Art competition winners

For the second year running the Broadcast has joined up with Gallery on the Park and the Dunmow Pantomime Group to give one youngster and their family a chance to win tickets to the panto by creating a piece of art.

E-edition

Most read stories