Second hand car complaints have fallen, say Essex County Council

12:05 03 January 2014

Archant

Complaints about second hand car dealers in Essex have reduced dramatically, according to Essex County Council (ECC).

The authority attributed the fall to a project run by its Trading Standards team.

It targets the most complained about car dealers in Essex and helps them to raise their standards for the benefit of consumers.

Trading Standards officers do this by working closely with the dealers to ensure they understand the consequences of unacceptable level of complaints. The team gives them advice, guidance and reviews their procedures.

The project has seen a 43 per cent decrease in complaints regarding the most complained about dealers. Those who do not follow Trading Standards advice and guidance can be subject to enforcement action.

Essex county councillor, Roger Walters, cabinet Member responsible for Trading Standards, said: “It is a simple approach but one which is working well. We talk them through the safety risks and explain the consequences of continuing to trade in the way they have been.

“This is often enough to get them to change their ways without us going down the legal route. But the team is clear we will take enforcement action if the trader doesn’t raise its game.”

ECC has said residents should make the following checks before agreeing to buy a second hand car:

• Check on direct.gov.uk to ensure that the mileage of the vehicle is accurate and if any faults that were found on MOT or any advisory notes were noted;

• Check on the HPI or Experian sites (this is chargeable) to ensure that the vehicle has not been stolen, involved in a serious accident, written off or has outstanding finance; and

• Check the details on the V5c form to ensure it has the same number as the chassis number or VIN (Vehicle identification number).

The authority also has a ‘Don’t Be Taken For A Ride’ checklist that can be downloaded from essex.gov.uk/tradingstandards

0 comments

More news stories

Casual Father

Of the things that make you feel old, finding a grey hair has to be close to the top of the list.

Yesterday, 17:20
The M11 will have a 50mph in both directions at Junction 8 for three months

A 50mph speed limit will be in place on the M11 in both directions at junction 8 near Stansted while work is carried out by Highways England repairing an embankment.

Yesterday, 06:00
Essex Police will be telling the community about their diverse calls today using a twitter take over

Staff at Essex Police are tweeting live today to give the public a sneak peek into life at the heart of the force.

Thu, 13:55
Serious crash on the A120 between Coggeshall and Marks Tey, December 9 2014

A teacher who was lucky to escape alive when her car was crushed between two lorries has given birth to a baby daughter and received compensation – 18 months after the incident which nearly killed her.

Digital Edition

Image
Read the Dunmow Broadcast e-edition E-edition

Most read stories

Most commented stories

Newsletter Sign Up